Good afternoon Keith

I used to be a member and want to thank you for all your work; over the past 3 years I achieved great success flying without fear, one or two times every month, mostly for work.

The fear has returned for some unknown reason, however, and the past two flights I've taken I found very scary. Now I am due to fly to New York from London on Saturday and the flight is a B.A. flight but it's operated by American Airlines.

I am…